Terms and Conditions

Welcome to Gamblezen. These Terms and Conditions constitute a legally binding agreement between the user (‘the Player’) and the operator of this website (‘the Company’, ‘we’, ‘us’). By creating an account and using our services, you confirm that you have read, understood, and agreed to be bound by these rules and regulations. It is important to review this document carefully to understand the rights and obligations of all parties. The Gamblezen casino provides entertainment services based on the framework outlined herein. Should any part of these terms be unclear, please refer to the information on the Gamblezen contact us page for further assistance.

1. General Scope and Acceptance

These terms apply to all games, services, and activities offered by Gamblezen. The Company reserves the right to amend these terms at any time. Any significant changes will be communicated to players, but it remains the player’s responsibility to stay informed of the current terms. All services are provided under a Curacao licence, and these terms are governed by its laws.

2. Player Account Registration and Verification

To use the real-money services, a player must register an account. By registering, the player warrants they are of legal age, which is 18 years or older, and are not a resident of a restricted jurisdiction.

Accuracy: All information provided during registration must be accurate and complete.
One Account Policy: Each player is permitted to open only one account. The detection of duplicate accounts may lead to the closure of all associated accounts and the voiding of any winnings.
Know Your Customer (KYC): We are required to verify the identity of our players. This process must be completed before the first withdrawal. Required documents may include a valid passport or driver’s licence, a recent utility bill as proof of address, and proof of the payment method used. The verification process typically takes up to 48 hours to complete.

3. Deposits and Withdrawals

All financial transactions are processed through secure payment gateways. Players must use payment methods registered in their own name.

Deposits

Funds can be deposited using various methods, including PayID, credit cards, e-wallets, and cryptocurrencies. Minimum deposit amounts vary; for example, a standard bonus activation requires A$30, while PayID has a minimum of A$50. Please note that PayID is available for deposits only.

Withdrawals

Withdrawal requests are processed following successful KYC verification. Minimum withdrawal amounts are A$30 for MiFinity and A$40 for Bank Transfer. Standard withdrawal limits are A$8,200 per day, A$16,500 per week, and A$41,000 per month, which may be adjusted based on VIP status. Processing times are generally between 0-48 hours after approval. A crucial condition is that all real-money deposits must be wagered at least three (3) times before a withdrawal can be requested.

4. Bonuses and Promotional Offers

All bonuses offered by Gamblezen are subject to specific promotional terms in addition to these general conditions. A withdrawal request will cancel any previously unused active bonuses.

Wagering Requirements: Unless specified otherwise, most deposit bonuses are subject to a wagering requirement of 40 times the combined bonus and deposit amount. Winnings from free spins also carry a 40x wagering rule. Weekly Cashback bonuses have a 20x wagering requirement.
Game Contribution: When a bonus is active, bets on pokies contribute 100% towards wagering, while bets on table games, video poker, and live casino games contribute 0%.
Maximum Bet: The maximum allowable bet with an active bonus is A$8.
Validity: Bonuses are active for a limited time. For example, welcome bonuses are typically valid for 10 days.

5. Prohibited Use of Services

Any activity deemed as fraudulent or abusive is strictly prohibited. This includes, but is not limited to, using stolen payment methods, engaging in bonus abuse by creating multiple accounts, or exploiting software vulnerabilities. If such activities are detected, the Company reserves the right to close the account and confiscate any funds.

6. Responsible Gambling

Gamblezen is committed to promoting a safe and responsible gaming environment. We provide players with tools to manage their gambling activity, including options for setting deposit limits and self-exclusion. Players are encouraged to use these tools and to play responsibly at all times. More information is available on our responsible gambling page.

7. Disputes and Governing Law

These Terms and Conditions are governed by the laws of Curacao. In the event of a dispute, players are encouraged to first contact our customer support team via live chat or email to seek a resolution. We aim to handle all complaints in a fair and timely manner.